Issue impacting the viewing of documents for some customers

Incident Report for VisualVault

Resolved

This incident has been resolved.
Posted May 18, 2026 - 11:27 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 18, 2026 - 10:12 MST

Identified

The issue has been identified and a fix is being implemented.
Posted May 18, 2026 - 08:19 MST

Investigating

We are currently investigating this issue.
Posted May 18, 2026 - 07:52 MST
This incident affected: Document Viewing.