In progress - This message is in effect
Mar 16, 13:17 MST
Scheduled - COVID-19 MESSAGE

Due to concerns around the coronavirus (COVID-19) and in accordance with health guidance from the Center for Disease Control (CDC) and the World Health Organization (WHO), we have prepared the following guidance to ensure the proper health and safety of our personnel while maintaining a quality level of service.

For the most current information on the COVID-19 outbreak please visit:
HTTPS://WWW.CDC.GOV/CORONAVIRUS/2019-NCOV/INDEX.HTML

REMOTE WORK POLICY

All company personnel have been issued laptops as their primary workstation in order to maintain mobility in the case of a disaster. Due to the corona virus, personnel have been given authorization and the guidance on when to work from home.

The following actions have been taken to allow personnel to work from home:

• Our application infrastructure has been enabled to allow all personnel to work remotely via secure VPN connections. This will not cause material changes in VisualVault’s operations or security posture.
• Personnel have been reminded of policies related to mobile devices and mobile work to maintain a proper security posture.
• Connections to our infrastructure are limited to within the continental United States using encrypted VPN connections and multi-factor authentication.
Continuity of Operations

Any personnel who are unable to work will have their critical duties filled following the guidance in the company Disaster Recovery and Business Continuity plan until those personnel are either available again or replacement personnel are available. VisualVault has prepared for this specific scenario and has mapped critical processes, created internal procedures, and cross-trained on critical processes.
Travel Guidance

TRAVEL GUIDELINES

• We are suspending all non-essential business travel in regions with active coronavirus cases. Essential business travel is any business travel that is required for maintaining operations, sales or customer services at contractually bound levels.
• Employees may opt out of any business travel if they choose to do so.
• Optional personal travel is discouraged at this time.

Preventative Guidance

We've asked our staff to adhere to the following guidelines as a preventative measure:
• Limit prolonged interactions and stay more than 6 feet away from others when possible
• Do not come into a company office for a period no less than 14 days if showing symptoms such as fever or cough.
• Do not come into a company office for a period no less than 14 days after direct or indirect exposure to an individual showing symptoms or an individual who has been diagnosed as having the COVID-19 virus
• Limit in-person meetings and keep them as short as possible.

EMPLOYEE WELL BEING

We promote a work environment where sick workers do not feel obligated to go into the office and bring additional risk to company personnel and by proxy our customers.

Employees have been reminded of company healthcare benefits available including convenient health services.

ADDITIONAL RESOURCES

For up to date information on CDC employer recommendations please visit:
HTTPS://WWW.CDC.GOV/CORONAVIRUS/2019-NCOV/COMMUNITY/GUIDANCE-BUSINESS-RESPONSE.HTML

For the most current information on the COVID-19 outbreak please visit:
HTTPS://WWW.CDC.GOV/CORONAVIRUS/2019-NCOV/INDEX.HTML
VisualVault - GRMIMS Operational
90 days ago
99.99 % uptime
Today
VisualVault Web UI ? Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Document Viewing ? Operational
90 days ago
99.97 % uptime
Today
eScan ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - North America 3 (NA3) Operational
90 days ago
99.99 % uptime
Today
VisualVault Web UI Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Document Viewing ? Operational
90 days ago
99.97 % uptime
Today
VisualVault - North America 4 (NA4) Operational
90 days ago
99.99 % uptime
Today
VisualVault Web UI ? Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Document Viewer ? Operational
90 days ago
99.97 % uptime
Today
VisualVault - South America 1 (SA1) Operational
90 days ago
99.98 % uptime
Today
VisualVault Web UI Operational
90 days ago
99.99 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Document Viewing ? Operational
90 days ago
99.97 % uptime
Today
VisualVault - Public Sector Operational
90 days ago
99.98 % uptime
Today
Florida DCF ? Operational
California CDPH ? Operational
Arizona OPG ? Operational
PCHS Operational
90 days ago
99.97 % uptime
Today
Lincoln Trade Registration ? Operational
90 days ago
99.97 % uptime
Today
Vermont VMR ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - Australia (Automation Technologies) Operational
VisualVault Web UI Operational
REST API Operational
VisualVault - Import Services Operational
Email Monitoring Service ? Operational
V-Fax ? Operational
VisualVault - Infrastructure Operational
Compute Cloud - US East ? Operational
Compute Cloud - US West ? Operational
Storage Cloud - US East Operational
Storage Cloud - US West Operational
Global DNS Operational
Load Balancing US East Operational
Load Balancing US West Operational
VisualVault - North America Operational
90 days ago
100.0 % uptime
Today
VisualVault - EF ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - ME ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - EP ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - ROI ? Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Document Viewing ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
NA3 - Database Maintenance Aug 14, 19:00-19:15 MST
We will be undergoing schedule maintenance during this time.
Posted on Aug 6, 10:23 MST
Past Incidents
Aug 13, 2020

No incidents reported today.

Aug 12, 2020
Resolved - The operations team was alerted to an authentication issue with viewer database, the issue was identified and remediated.
Aug 12, 09:30 MST
Update - We are continuing to investigate this issue.
Aug 12, 09:18 MST
Investigating - We are currently investigating
Aug 12, 09:13 MST
Aug 11, 2020
Completed - The scheduled maintenance has been completed.
Aug 11, 18:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 17:30 MST
Scheduled - We will be undergoing scheduled maintenance to upgrade the VisualVault application, no down time is expected.
Aug 11, 10:55 MST
Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Completed - The scheduled maintenance has been completed.
Aug 7, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 18:00 MST
Scheduled - We are migrating your databases to a newer server cluster on 8/7/20, the maintenance windows will begin at 7:00PM CST and end at 9:00PM CST. Your VisualVault instance may be unavailable for a period of time during the maintenance window, users that attempt to login during the maintenance window will receive a message at the login screen: "Unable to login due to database maintenance. Please try again later." To receive real time status updates to our maintenance window progress please subscribe to: https://status.visualvault.com/
Jul 23, 10:50 MST
Completed - The scheduled maintenance has been completed.
Aug 7, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 08:00 MST
Scheduled - We are migrating your databases to a newer server cluster on 8/7/20, the maintenance windows will begin at 9:00AM CST and end at 10:00AM CST. Your VisualVault instance may be unavailable for a period of time during the maintenance window, users that attempt to login during the maintenance window will receive a message at the login screen: "Unable to login due to database maintenance. Please try again later." To receive real time status updates to our maintenance window progress please subscribe to: https://status.visualvault.com/
Jul 23, 10:46 MST
Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Completed - The scheduled maintenance has been completed.
Jul 31, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 19:00 MST
Scheduled - We will be undergoing scheduled maintenance to upgrade the VisualVault application, no down time is expected.
Jul 28, 10:02 MST
Jul 30, 2020

No incidents reported.