tag:status.visualvault.com,2005:/historyVisualVault Status - Incident History2024-03-28T22:23:47-07:00VisualVaulttag:status.visualvault.com,2005:Incident/202267162024-03-23T21:00:57-07:002024-03-23T21:00:57-07:00Database Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>21:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:52</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance during this time VisualVault may be unavailable for brief periods during the maintenance window.</p>tag:status.visualvault.com,2005:Incident/203116352024-03-22T18:00:58-07:002024-03-22T18:00:58-07:00VisualVault Application Upgrade<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:06</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/202266742024-03-16T21:00:57-07:002024-03-16T21:00:57-07:00Database Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:47</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance during this time VisualVault may be unavailable for brief periods during the maintenance window.</p>tag:status.visualvault.com,2005:Incident/202266542024-03-12T19:00:56-07:002024-03-12T19:00:56-07:00VisualVault Application Upgrade<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:43</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/201952282024-03-08T20:00:56-07:002024-03-08T20:00:56-07:00VisualVault Application Upgrade<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:55</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/200031812024-02-16T23:21:58-07:002024-02-16T23:21:58-07:00VisualVault Application Upgrade - Florida DCF<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>23:21</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:21</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:20</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/198311932024-01-26T19:01:17-07:002024-01-26T19:01:17-07:00VisualVault Application Upgrade<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>19:01</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:16</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/198234492024-01-24T18:30:03-07:002024-01-24T18:30:03-07:00VisualVault Application Upgrade<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>18:30</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>18:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:46</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/197296452024-01-19T10:01:37-07:002024-01-19T10:01:37-07:00VisualVault Application Upgrade - AutoTech<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:01</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>09:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:29</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/196800802024-01-12T20:00:34-07:002024-01-12T20:00:34-07:00VisualVault Application Upgrade<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>20:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>10:34</var> MST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:46</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/196241682024-01-05T20:00:22-07:002024-01-05T20:00:23-07:00VisualVault Application Upgrade<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>19:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>13:13</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/191513012023-11-17T10:07:06-07:002023-11-17T10:07:06-07:00VisualVault Application Email Affected<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:07</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>08:20</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>07:28</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issues with email being sent from VisualVault instance.</p>tag:status.visualvault.com,2005:Incident/190623182023-11-08T14:03:50-07:002023-11-08T14:03:50-07:00NA5.VisualVault.com Instance Errors<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:03</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved. NA5.visualvault.com has returned to normal operation.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:48</var> MST</small><br><strong>Identified</strong> - The NA5 primary configuration database replica is experiencing connection failures. ETA to resolve is 5-7 minutes.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:34</var> MST</small><br><strong>Investigating</strong> - We are currently investigating slow database response errors affecting customer on the North America 5 (NA5) instance of VisualVault.</p>tag:status.visualvault.com,2005:Incident/187317012023-10-09T05:32:40-07:002023-10-09T05:32:40-07:00NA3 Instance Errors<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>05:32</var> MST</small><br><strong>Resolved</strong> - NA3 issues have been resolved</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>05:30</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue with NA3.VisualVault.com</p>tag:status.visualvault.com,2005:Incident/186050152023-10-07T21:00:13-07:002023-10-07T21:00:13-07:00Database Maintenance<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>14:30</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance during this time VisualVault may be unavailable for brief periods during the maintenance window.</p>tag:status.visualvault.com,2005:Incident/182244272023-09-02T21:00:04-07:002023-09-02T21:00:04-07:00Database Maintenance<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>12:07</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance during this time VisualVault may be unavailable for brief periods during the maintenance window.</p>tag:status.visualvault.com,2005:Incident/183356832023-09-01T19:01:25-07:002023-09-01T19:01:25-07:00VisualVault Application Upgrade<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>19:01</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>07:13</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/182113102023-08-25T19:00:07-07:002023-08-25T19:00:07-07:00VisualVault Application Upgrade<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>18:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>08:24</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/180524642023-08-18T19:01:12-07:002023-08-18T19:01:12-07:00VisualVault Application Upgrade<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>19:01</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:41</var> MST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:40</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/180339292023-08-04T19:00:17-07:002023-08-04T19:00:17-07:00VisualVault Application Upgrade<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>11:18</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/177548752023-07-14T19:00:03-07:002023-07-14T19:00:03-07:00VisualVault Application Upgrade<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>11:52</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/176920372023-07-07T20:00:28-07:002023-07-07T20:00:28-07:00VisualVault Application Upgrade<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>13:32</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/176548822023-06-23T20:00:35-07:002023-06-23T20:00:35-07:00VisualVault Application Upgrade<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>20:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>08:22</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/176235482023-06-23T20:00:27-07:002023-06-23T20:00:27-07:00VisualVault Application Upgrade<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>20:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>13:30</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.visualvault.com,2005:Incident/175855932023-06-19T19:00:16-07:002023-06-19T19:00:16-07:00VisualVault Application Upgrade<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>18:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>11:36</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>