All Systems Operational

Uptime over the past 90 days. View historical uptime.
VisualVault - GRMIMS Operational
90 days ago
99.99 % uptime
Today
VisualVault Web UI ? Operational
90 days ago
99.99 % uptime
Today
REST API ? Operational
90 days ago
99.99 % uptime
Today
Document Viewing ? Operational
90 days ago
99.99 % uptime
Today
eScan ? Operational
90 days ago
99.99 % uptime
Today
VisualVault - North America 3 (NA3) Operational
90 days ago
100.0 % uptime
Today
VisualVault Web UI Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Document Viewing ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - North America 4 (NA4) Operational
90 days ago
99.99 % uptime
Today
VisualVault Web UI ? Operational
90 days ago
99.99 % uptime
Today
REST API ? Operational
90 days ago
99.99 % uptime
Today
Document Viewer ? Operational
90 days ago
99.99 % uptime
Today
VisualVault - North America 5 (NA5) Operational
90 days ago
100.0 % uptime
Today
VisualVault Web UI Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Document Viewer Operational
90 days ago
100.0 % uptime
Today
VisualVault - South America Operational
90 days ago
100.0 % uptime
Today
VisualVault Web UI - SA1 Operational
90 days ago
100.0 % uptime
Today
VisualVault Web UI - SA2 Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Document Viewing ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - Public Sector Operational
90 days ago
100.0 % uptime
Today
Arizona EWFS Self Exclusion Operational
90 days ago
100.0 % uptime
Today
Arizona OPG ? Operational
Arizona Self Exclusion Operational
90 days ago
100.0 % uptime
Today
California CDPH ? Operational
City Of Lincoln ? Operational
90 days ago
100.0 % uptime
Today
Florida DCF ? Operational
Florida OLS Operational
90 days ago
100.0 % uptime
Today
PCHS Operational
90 days ago
100.0 % uptime
Today
Vermont VMR ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - Australia (Automation Technologies) Operational
VisualVault Web UI Operational
REST API Operational
VisualVault - ASP1 Operational
90 days ago
100.0 % uptime
Today
VisualVault Web UI Operational
90 days ago
100.0 % uptime
Today
VisualVault - Import Services Operational
Email Monitoring Service ? Operational
V-Fax ? Operational
VisualVault - Infrastructure Operational
Compute Cloud - US East ? Operational
Compute Cloud - US West ? Operational
Storage Cloud - US East Operational
Storage Cloud - US West Operational
Global DNS Operational
Load Balancing US East Operational
Load Balancing US West Operational
VisualVault - North America Operational
90 days ago
100.0 % uptime
Today
VisualVault - EF ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - ME ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - EP ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - ROI ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - NH ? Operational
90 days ago
100.0 % uptime
Today
VisualVault - CCP Operational
90 days ago
100.0 % uptime
Today
Adobe Sign ? Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Document Viewing ? Operational
90 days ago
100.0 % uptime
Today
VisualVault Pre-Production Operational
90 days ago
100.0 % uptime
Today
VisualVault 5 Development Web UI ? Operational
90 days ago
100.0 % uptime
Today
VisualVault 5 QA Web UI ? Operational
90 days ago
100.0 % uptime
Today
VisualVault 5 Sandbox Web UI ? Operational
90 days ago
100.0 % uptime
Today
Lab - Test Status Page Operational
90 days ago
100.0 % uptime
Today
VisualVault GovCloud Operational
90 days ago
100.0 % uptime
Today
NE Lance UAT Web UI ? Operational
90 days ago
100.0 % uptime
Today
NE Lance Web UI ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Page View State Loading Failure
Resolved - Root Cause Analysis (RCA)
Issue: Page View State Loading Failure
Date: April 17, 2025
Timezone: Arizona Time (MST / UTC-7)

Summary:
On April 17, 2025, a failure in the shared infrastructure responsible for loading page view states caused a temporary service disruption. The issue was identified and resolved within an hour by the operations team.

Timeline (Arizona Time):

7:00 AM:
A failure occurred in the shared infrastructure, preventing proper loading of page view states for users.

7:30 AM:
The operations team identified the root cause of the issue.

7:45 AM:
The impacted infrastructure was reset, successfully restoring full service.

Root Cause:
The root cause was a failure in the shared infrastructure component responsible for handling page view state data. This component became unresponsive and required manual intervention.

Resolution:
A reset of the affected infrastructure component was performed by the operations team, which immediately resolved the issue and restored functionality.

Preventative Measures:

Additional monitoring has been implemented to detect similar failures earlier.

Alerting thresholds have been fine-tuned to enable faster operational response.

A follow-up review of the infrastructure’s redundancy and failover capabilities is scheduled.

Next Steps:

Conduct a full post-incident review with relevant teams.

Update internal runbooks and documentation.

Continue enhanced monitoring to ensure ongoing stability.

Status:
Resolved as of 7:45 AM Arizona Time. Systems are stable and being actively monitored.
Apr 17, 07:00 MST
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

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