User Interface Navigation Issues
Resolved
Incident resolved. All Web server UI nodes are functioning normal.
Posted Nov 20, 2019 - 06:52 MST
Update
Issue resolved. All Web server UI nodes functioning normal.
Posted Nov 20, 2019 - 06:28 MST
Update
We are continuing to investigate this issue.
Posted Nov 20, 2019 - 06:11 MST
Investigating
We are currently re-routing network traffic to bypass an issue with the AWS Direct Connect service. User Interface navigation is affected by this issue. Estimated time to restore service to normal is 8:38 AM ET.
Posted Nov 20, 2019 - 06:00 MST
This incident affected: VisualVault - GRMIMS (VisualVault Web UI, REST API, Document Viewing, eScan), VisualVault - Import Services (Email Monitoring Service, V-Fax), VisualVault - North America 3 (NA3) (VisualVault Web UI, REST API, Document Viewing), VisualVault - South America (VisualVault Web UI - SA1, REST API, Document Viewing), VisualVault - Public Sector (Florida DCF, California CDPH, Arizona OPG, PCHS, City Of Lincoln), VisualVault - Australia (Automation Technologies) (VisualVault Web UI, REST API), VisualVault - Infrastructure (Compute Cloud - US East, Compute Cloud - US West, Storage Cloud - US East, Storage Cloud - US West, Global DNS, Load Balancing US East, Load Balancing US West), VisualVault - North America 4 (NA4) (VisualVault Web UI, REST API, Document Viewer), VisualVault - North America (VisualVault - EF, VisualVault - ME, VisualVault - EP), and REST API, Document Viewing.